Telephone conversation exercise about a lady calling a sports store
How to complete the exercise on a telephone conversation between a lady and a sports store?
To complete the exercise read the conversation and then answer the 12 questions about the conversation.
Telephone conversation between a lady and her local sports store
Nancy: Thank you for calling Sports Centre. May I help you?
Lisa: I bought an exercise bike from your store last year, and I am having problems with it. I need to have it repaired.
Nancy: Let me connect you to the Service department. One moment please.
Karen: Service department, this is Karen. How can I help you?
Lisa: I bought an exercise bike from Sports Centre last year and it needs to be repaired.
Karen: What seems to be the problem?
Lisa: I am not very sure, but I think there is a problem with the bike's computer console because the LCD screen does not display the different features.
Karen: Nothing was on when you pushed the Start button?
Lisa: No, nothing.
Karen: What is your bike model?
Lisa: It is a 126 Upright Ford Bike.
Karen: I can send a technician out to take a look at your bike. It will cost $75.00 for labour. Also, if we have to replace any parts, that will be extra.
Lisa: That is expensive. Isn't the repair cost covered by warranty?
Karen: When exactly did you purchase your bike?
Lisa: About fifteen months ago.
Karen: I am sorry. The standard warranty only covers a year. Did you buy extra warranty coverage at the time of purchase?
Lisa: No, I did not. Are there any other options besides paying $75.00 for repair labour?
Karen: No, I am afraid not.
Lisa: I guess I just have to pay for the repair. When can you send a technician?
Karen: I have next Thursday November the twenty third at 2:00PM available. Otherwise, the next date has to be December the eighth at 10:00AM.
Lisa: I take this coming Thursday. Will you send out a reminder?
Karen: Somebody will give you a call the evening before to confirm the appointment.
Lisa: Will the technician accept credit card payment?
Karen: Yes, he will. By the way, you can buy the extra warranty coverage now if you want to.
Lisa: How much does it cost?
Karen: Fifty dollars for one-year warranty, seventy-five dollars for two-years, and a hundred dollars for three-years.
Lisa: Does it cover both labour and materials?
Karen: It covers everything. Do you want to sign up for it?
Lisa: Oh, I do not know.
Karen: It will be good for you. We will send a technician any times the bike needs services. It does not matter how many times you call us in a year. Also, if we cannot fix the problem, we will provide you with a new exercise bike.
Lisa: OK, I want to sign up for the two-year warranty program.
Karen: I think it is a good investment. Are you going to pay by credit card now or do you want me to send you a bill?
Lisa: Send me a bill, please.
Karen: One last thing before I let you go, I need your address please.
Lisa: 995 Silver Lake Street in Long Beach.
Karen: OK, it is all set. Is there anything else I can help you with today?
Lisa: No. Thank you for your help.
Karen: You are welcome. Have a nice day!
Telephone conversations exercise
1) Why is Lisa calling Sports Centre?
2) Is Nancy able to help Lisa?
3) What kind of problem does Lisa have with her exercise bike?
4) What happened when Lisa pushed the Start button?
5) What is the model of Lisa's bike?
6) How much does it cost to have the bike repaired?
7) What will happen if the technician has to replace any parts?
8) Why is the bike no longer covered by the warranty policy?
9) When can Sports Center send a technician to Lisa's house?
10) What does Sports Center do to remind people of their appointment?
11) What types of payments does Sports Center accept?
12) What types of costs does the extra warranty policy cover?
13) How often can Lisa call for services under the extra warranty policy?
Lessons that are related to the exercise
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