Easy Pace Learning



Lessons and exercises


Talking on the telephone 

What will I learn from the English lesson talking on the phone

The first part of the lesson you will learn how to do the following:-

introduce yourself - ask for a callers name - say want your after

 how to respond to a call - a reason for calling - leaving and taking a message

 asking to someone to repeat themselves 

Making contact

Hello / Good morning / Good afternoon 

This is Jason Brown speaking
Could I speak to Jane please
I'd like to speak to ..... .....

I'm trying to contact ..........


Introducing yourself in a work enviroment

Good morning, Mc Donalds  how can I help you?

Hello, the Grand Royal Hotel. Sarah Brown speaking what can I do for you?

Hello, this is John from Manchester college.

Hello, my name’s Peter . I’m calling from Microsoft .

Asking for the caller’s name

Who’s calling, please?

Can I have your name, please?

Saying who you want

Can I have the accounts department? I’d like to speak to … .

Could I speak to Linda, please?

Is David there, please?

I’m calling about the dog you have for sale .


I’ll put you through. Hold the line, please.talking on the telephone English lesson

I’m sorry he/ she is not available.

I’m afraid he/ she’s busy at the moment.

I’m afraid he/ she’s away/ not in at the moment/ in a meeting.

Reason for calling

I’m ringing to … . I’d like to … .

I need some information about … .

 Leaving and taking a message

Can I leave a message? Can I take a message?

Would you like to leave a message?

Please tell him/ her … .

Could you ask him/ her to call me? Could you tell him/ her I called?

Asking for repetition

I’m sorry, but I didn’t catch your name/ your number. Sorry, I didn’t hear that.

Could you repeat it, please?

Could you say it again? I’m afraid I didn’t understand. Could you spell that, please?

Could you speak up?

Print the lesson

To print the lesson talking on the telephone right click on a white space and choose print. You can click on the printer icon just below and to the right of the contact us menu button at the top of the page or copy and paste the part of the exercise you want onto a word document and then print onto some paper.

Lessons that are related

To view any of the lessons below click on link.

Telephone vocabulary English lesson

Telephone exercise how do you say it?

Dictionary and how to use dictionaries

Click on the following link for the Online English dictionary - English lesson

Easy Pace Learning Forum