Talking on the telephone
What will I learn from the English lesson talking on the phone
The first part of the lesson you will learn how to do the following:-
introduce yourself - ask for a callers name - say want your after
how to respond to a call - a reason for calling - leaving and taking a message
asking to someone to repeat themselves
Making contactHello / Good morning / Good afternoon
This is Jason Brown speaking
I'm trying to contact ..........
Introducing yourself in a work enviroment
Good morning, Mc Donalds how can I help you?
Hello, the Grand Royal Hotel. Sarah Brown speaking what can I do for you?
Hello, this is John from Manchester college.
Hello, my name’s Peter . I’m calling from Microsoft .
Asking for the caller’s name
Who’s calling, please?
Can I have your name, please?
Saying who you want
Can I have the accounts department? I’d like to speak to … .
Could I speak to Linda, please?
Is David there, please?
I’m calling about the dog you have for sale .
I’ll put you through. Hold the line, please.
I’m sorry he/ she is not available.
I’m afraid he/ she’s busy at the moment.
I’m afraid he/ she’s away/ not in at the moment/ in a meeting.
Reason for calling
I’m ringing to … . I’d like to … .
I need some information about … .
Leaving and taking a message
Can I leave a message? Can I take a message?
Would you like to leave a message?
Please tell him/ her … .
Could you ask him/ her to call me? Could you tell him/ her I called?
Asking for repetition
I’m sorry, but I didn’t catch your name/ your number. Sorry, I didn’t hear that.
Could you repeat it, please?
Could you say it again? I’m afraid I didn’t understand. Could you spell that, please?
Could you speak up?
Print the lesson
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Click on the following link for the Online English dictionary - English lesson