Receptionist and a customer telephone conversation exercise 

How to complete the exercise between a receptionist and a customer?

To complete the exercise you have to complete the conversation between a receptionist and a customer. In the table below is a list of commands read each one then write a sentence for each one until you have completed the conversation.

 Telephone conversation exercise

A customer as just rang windows publishing and answered with good morning...

Receptionist                                                                Caller


“Good morning, Windows Publishing.”


Say Mr Barry is not in.



Explain that he is out of office for a few days. Offer to take a message.



Ask the caller to repeat his/ her name and give you his/ her telephone




Confirm the information.



End call.


Introduce yourself.



Ask to speak to Mr Barry.



Ask when you can contact him.



Say you would like Mr Barry to call you.



Repeat your name and give your number.



End call.

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