Receptionist and a customer telephone conversation exercise
How to complete the exercise between a receptionist and a customer?
To complete the exercise you have to complete the conversation between a receptionist and a customer. In the table below is a list of commands read each one then write a sentence for each one until you have completed the conversation.
Telephone conversation exercise
A customer as just rang windows publishing and answered with good morning...
| Receptionist | Caller |
| "Good morning, Windows Publishing." | Introduce yourself. |
| Say Mr Barry is not in. | Ask to speak to Mr Barry. |
| Explain that he is out of office for a few days. Offer to take a message. | Ask when you can contact him. |
| Ask the caller to repeat his/ her name and give you his/ her telephone number. | Say you would like Mr Barry to call you. |
| Confirm the information. | Repeat your name and give your number. |
| End call. | End call. |
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